Book Image

DevOps Paradox

By : Viktor Farcic
Book Image

DevOps Paradox

By: Viktor Farcic

Overview of this book

DevOps promises to break down silos, uniting organizations to deliver high quality output in a cross-functional way. In reality it often results in confusion and new silos: pockets of DevOps practitioners fight the status quo, senior decision-makers demand DevOps paint jobs without committing to true change. Even a clear definition of what DevOps is remains elusive. In DevOps Paradox, top DevOps consultants, industry leaders, and founders reveal their own approaches to all aspects of DevOps implementation and operation. Surround yourself with expert DevOps advisors. Viktor Farcic draws on experts from across the industry to discuss how to introduce DevOps to chaotic organizations, align incentives between teams, and make use of the latest tools and techniques. With each expert offering their own opinions on what DevOps is and how to make it work, you will be able to form your own informed view of the importance and value of DevOps as we enter a new decade. If you want to see how real DevOps experts address the challenges and resolve the paradoxes, this book is for you.
Table of Contents (21 chapters)
20
Index
21
Packt

Empathy in DevOps

You've both written and spoken a lot about empathy. I'm not sure whether you coined the term EmpathyOps, but can you elaborate on what you mean by empathy?

Jeff Sussna: There's a lot of confusion and anxiety about its meaning, and a lot of people tend to misunderstand it. Sometimes people think empathy means wallowing in someone else's pain. In fact, there's actually a philosopher from Yale University who is now putting out the idea that empathy is actually bad, and that it's the cause of all of the world's problems and what we need instead is compassion.

From my perspective, that represents a misunderstanding of both empathy and compassion, but my favorite is when people say things like, "Sociopaths are really good at empathizing". My answer to that is, if you have a sociopath in your organization, you have a much bigger problem, and DevOps isn't going to solve it. At that point, you have an HR problem. What you need...