In this chapter, you learned how to use Jira Service Desk in your instance and understood the various configuration options it has to offer to make projects more relevant to your business needs.
Now you have enough knowledge of Jira fundamentals and you know how Jira Core, Jira Software, and Jira Desk Service projects are different from each other and their unique offerings. In the next chapter, we'll start with customizing Jira, which is applicable to all three types of Jira applications. We'll first start with understanding the concept of Jira Schemes and then we'll learn how to customize a workflow in our project.