The worst nightmare of Jira administrators is a Jira instance with hundreds of workflows and other customizations without any idea of their purpose. Jira instances can grow big very quickly in an enterprise setup and that is why it is absolutely imperative that the configurations executed in the tool from the very outset are documented in detail. It may seem cumbersome, but once it is done from the very beginning, it helps the Jira administrators a lot in maintaining the instance. You need to ensure that, with every customization undertaken in the tool, and not just at the start but on an ongoing basis as well, the document is also updated.
Documenting is important because, when a new person joins the team of Jira administrators, they can always refer to the documentation to understand the purpose of the configuration. This document should ideally...