Book Image

Implementing SugarCRM 5.x

Book Image

Implementing SugarCRM 5.x

Overview of this book

SugarCRM is a popular customer relationship management system. It is an ideal way for small-medium business to try out a CRM system without committing large sums of money. Although SugarCRM is carefully designed for ease of use, attaining measurable business gains requires careful planning and research. This book will give you all the information you need to start using this powerful CRM system. It is the definitive guide to implementing SugarCRM. Whether you are wondering exactly what benefits CRM can bring or you have already learned about CRM systems but have yet to implement one or you're working with SugarCRM already, this book will show you how to get maximum benefit from this exciting product. It demonstrates how to install SugarCRM and also how to get the most out of it by customizing it and integrating CRM into your organization as per your needs. Focused on the needs of the enterprise, this book provides a solution-driven approach for both business and IT specialists to get the most from this powerful and popular Open Source application. It begins with a general discussion about CRM. You will then learn the benefits of such systems, and then explore SugarCRM and its unique value. You will then go through the guidelines for installing and making deployment selections that are set out alongside information for identifying, planning, and applying customizations. Training guidelines and ongoing administrative tasks will be discussed as you progress further into the book. A brief overview of SugarCRM 6.0 is provided at the end of the book.
Table of Contents (19 chapters)
Implementing SugarCRM 5.x
Credits
About the Authors
About the Reviewer
Preface

SugarCRM Professional/Enterprise Editions


SugarCRM has been a pioneer of sorts in the business software marketplace. Its most notable difference to its competitors and other vendors in that space is that it is an open source product where most others are closed-source, proprietary systems. Like any other company, they must model their business in such a way that allows them to make some money, or they would cease to exist.

This presents a unique challenge for a company whose flagship product is an open source solution, as the solution is freely available to one and all. SugarCRM has tackled this challenge quite effectively by offering different editions of SugarCRM, as we have discussed earlier in this book.

In this section, we will explore some of the more important differences between the commercial offerings and Community Edition. This information will help you better assess whether or not an upgrade to either Professional or Enterprise Edition is a more appropriate choice for your needs...