Book Image

FreeSWITCH 1.0.6

Book Image

FreeSWITCH 1.0.6

Overview of this book

FreeSWITCH is an open source telephony platform designed to facilitate the creation of voice and chat-driven products scaling from a soft-phone to a PBX and even up to an enterprise-class soft-switch. It is always exciting to design and build your own telephony system to suit your needs, but the task is time consuming and involves a lot of technical skills.This book comes to your rescue, helping you to set up a telephony system fast and easily using FreeSWITCH. It will take you from being a novice to creating a fully-functional telephony system of your own. It is rich with practical examples and will give you all of the information and skills needed to implement your own PBX system.The book begins by introducing the architecture and working of FreeSWITCH before detailing how to plan a telephone system and moving on to the installation, configuration, and management of a feature-packed PBX. You will learn about maintaining a user directory, XML dial plan and advanced dial plan concepts, call routing, and the extremely powerful Event Socket. You will finally learn about the online community and history of FreeSWITCH.
Table of Contents (18 chapters)
FreeSWITCH 1.0.6
Credits
About the Authors
About the Reviewer
Preface
The History Of FreeSWITCH
Index

Nesting IVRs


There are two ways to "nest" or otherwise combine IVRs.

The first way is to use the sub-menu system list, as mentioned. Simply create two or more IVR menus as if they were independent menus, with each one having a unique name. Then, from the main IVR, create an entry option with an action of menu-sub and a param containing the name of the child IVR.

  <entry digits="1" action="menu-sub" param="child_ivr"/>

The advantage to creating your menus this way is that you gain the ability to use the menu-back action to allow callers to get to the previous IVR menu, useful if you might have multiple parents calling the same child menu.

The other way to use sub-menus is to assign each IVR a unique extension number and simply transfer the caller from one extension to another, in order to get to and from the parent and child menus. In this way, you can always guarantee that you can get from one specific IVR to another and back again, regardless of how an IVR was invoked.