The IC works with both open and closed source products. The organization's main goal is to keep its customers satisfied at the right cost levels. This section explores the IC's history with open source in mass education.
A typical university environment requires IT support for mass education where licensed software and a stable infrastructure are primary prerequisites. Many commercial programs do not scale, are inflexible, and suited only to specific, well-defined situations. The software needs to be abstract enough to be applicable in different educational settings. Ideally, IT support would focus on bug-free software and secure network communication and not on bypassing: known limitations. Can open source deliver?
The IC started working with open source in 2004 when it chose uPortal for the student portal (http://my.uva.nl). The portal influences the daily workflow of students and is the main online contact point for the students...