Book Image

Oracle Siebel CRM 8 Installation and Management

By : Alexander Hansal
Book Image

Oracle Siebel CRM 8 Installation and Management

By: Alexander Hansal

Overview of this book

Oracle’s Siebel CRM is market-leading Customer Relationship Management software. Unmatched in functionality and scalability, Siebel enhances a company’s sales performance, improves customer satisfaction, and provides a robust Customer Relationship Management system for an organization.This practical book offers a comprehensive understanding of Siebel CRM. It is your safe vessel for navigating the deep waters of Siebel installation and system management.This book is a complete exercise in installing and managing Oracle’s Siebel CRM for your organization. You will understand the Siebel architecture and install it piece by piece. In easy-to-follow chapters, the book will guide you through the installation of Siebel server, client and third-party reporting software on Microsoft Windows and Linux, covering everything from the planning the process and software download to the installation and configuration tasks.After reading this book, you will feel fully prepared for setting up multiple servers and multi-lingual configurations. This book fosters your general understanding of the intricate features and functionality of Oracle Siebel CRM. In addition, you will learn how to support development environments and how to migrate configuration changes between environments using Application Deployment Manager.Another benefit of this book is that it teaches administrators how to establish system monitoring strategies to identify and avoid performance bottlenecks. When you have finished the book, you will feel prepared to install and manage Oracle’s Siebel CRM in a real-world environment. In addition, you will know some tricks that even seasoned experts will envy.
Table of Contents (25 chapters)
Oracle Siebel CRM 8 Installation and Management
Credits
About the Author
About the Reviewers
Preface
Free Chapter
1
Introducing the Siebel Web Architecture
Index

Monitoring and managing Siebel Remote users


When a company decides to deploy Mobile Web Clients to their remote workforce, administrator positions must be staffed in order to provide smooth operation of all processes related to synchronizing data between the central server database and hundreds or thousands of local databases.

In the following, we will give a brief overview of the most important tasks that a Siebel Remote administrator will have to accomplish:

  • Managing the transaction components on the Siebel server

  • Monitoring mobile client activity

  • Sending messages to mobile users

  • Re-extracting local databases

  • Deactivating mobile user registrations

Managing the transaction components on the Siebel server

The following server components are critical for flawless processing of data synchronization:

  • Transaction Processor

  • Transaction Router

  • Transaction Merger

  • Synchronization Manager

Administrators must ensure that these components are well monitored and that notification mechanisms such as Siebel alert...