Book Image

Oracle Siebel CRM 8 Installation and Management

By : Alexander Hansal
Book Image

Oracle Siebel CRM 8 Installation and Management

By: Alexander Hansal

Overview of this book

Oracle’s Siebel CRM is market-leading Customer Relationship Management software. Unmatched in functionality and scalability, Siebel enhances a company’s sales performance, improves customer satisfaction, and provides a robust Customer Relationship Management system for an organization.This practical book offers a comprehensive understanding of Siebel CRM. It is your safe vessel for navigating the deep waters of Siebel installation and system management.This book is a complete exercise in installing and managing Oracle’s Siebel CRM for your organization. You will understand the Siebel architecture and install it piece by piece. In easy-to-follow chapters, the book will guide you through the installation of Siebel server, client and third-party reporting software on Microsoft Windows and Linux, covering everything from the planning the process and software download to the installation and configuration tasks.After reading this book, you will feel fully prepared for setting up multiple servers and multi-lingual configurations. This book fosters your general understanding of the intricate features and functionality of Oracle Siebel CRM. In addition, you will learn how to support development environments and how to migrate configuration changes between environments using Application Deployment Manager.Another benefit of this book is that it teaches administrators how to establish system monitoring strategies to identify and avoid performance bottlenecks. When you have finished the book, you will feel prepared to install and manage Oracle’s Siebel CRM in a real-world environment. In addition, you will know some tricks that even seasoned experts will envy.
Table of Contents (25 chapters)
Oracle Siebel CRM 8 Installation and Management
Credits
About the Author
About the Reviewers
Preface
Free Chapter
1
Introducing the Siebel Web Architecture
Index

Installing and configuring the Siebel Management Server


The Siebel Management Server installers are available from http://edelivery.oracle.com. The process of downloading and extracting the installation images has been described in detail in Chapter 2.

The Siebel Management Server is only supported on Microsoft Windows operating systems. The major reason for this limitation is that it comes preconfigured for the ADM functionality, which includes a small Sybase database for holding ADM-related information. Siebel CRM supports Sybase databases only on Windows platforms.

Prerequisites for the Siebel Management Server

The following prerequisites must be met before we begin with the installation and configuration of the Siebel Management Server:

  • Java Development Kit (JDK) 1.5 or higher is installed

  • Java Runtime Environment (JRE) 1.5 or higher is installed

  • A recent framework (version 5.8 or higher) for the Perl programming language is installed (Perl scripts are used to generate configuration files...