Book Image

Oracle Siebel CRM 8 Installation and Management

By : Alexander Hansal
Book Image

Oracle Siebel CRM 8 Installation and Management

By: Alexander Hansal

Overview of this book

Oracle’s Siebel CRM is market-leading Customer Relationship Management software. Unmatched in functionality and scalability, Siebel enhances a company’s sales performance, improves customer satisfaction, and provides a robust Customer Relationship Management system for an organization.This practical book offers a comprehensive understanding of Siebel CRM. It is your safe vessel for navigating the deep waters of Siebel installation and system management.This book is a complete exercise in installing and managing Oracle’s Siebel CRM for your organization. You will understand the Siebel architecture and install it piece by piece. In easy-to-follow chapters, the book will guide you through the installation of Siebel server, client and third-party reporting software on Microsoft Windows and Linux, covering everything from the planning the process and software download to the installation and configuration tasks.After reading this book, you will feel fully prepared for setting up multiple servers and multi-lingual configurations. This book fosters your general understanding of the intricate features and functionality of Oracle Siebel CRM. In addition, you will learn how to support development environments and how to migrate configuration changes between environments using Application Deployment Manager.Another benefit of this book is that it teaches administrators how to establish system monitoring strategies to identify and avoid performance bottlenecks. When you have finished the book, you will feel prepared to install and manage Oracle’s Siebel CRM in a real-world environment. In addition, you will know some tricks that even seasoned experts will envy.
Table of Contents (25 chapters)
Oracle Siebel CRM 8 Installation and Management
Credits
About the Author
About the Reviewers
Preface
Free Chapter
1
Introducing the Siebel Web Architecture
Index

Setting up Siebel Application Deployment Manager


Setting up ADM functionality involves tasks to be carried out by administrators on all Siebel enterprises and the Siebel Management Server. The following is a list of setup steps for source and target enterprises:

  • Enable the ADM component group

  • Configure the enterprise profile for ADM

  • Enable ADM support for the application object manager

  • Activate ADM workflow processes

The following tasks have to be completed on the Siebel Management Server to enable ADM functionality:

  • Verify the adm.cli file

  • Create shared directories

  • Create the enterprise profile file and deployment batch files

The setup process should be completed by a test deployment. Next, we will describe each setup step in detail.

Enabling the ADM component group

The ADM component group must be assigned to and enabled for at least one Siebel Server per enterprise. This component group contains the following components:

  • ADM Object Manager

  • ADM Processor

  • ADM Batch Processor

As already discussed in previous...