Book Image

Oracle Siebel CRM 8 Installation and Management

By : Alexander Hansal
Book Image

Oracle Siebel CRM 8 Installation and Management

By: Alexander Hansal

Overview of this book

Oracle’s Siebel CRM is market-leading Customer Relationship Management software. Unmatched in functionality and scalability, Siebel enhances a company’s sales performance, improves customer satisfaction, and provides a robust Customer Relationship Management system for an organization.This practical book offers a comprehensive understanding of Siebel CRM. It is your safe vessel for navigating the deep waters of Siebel installation and system management.This book is a complete exercise in installing and managing Oracle’s Siebel CRM for your organization. You will understand the Siebel architecture and install it piece by piece. In easy-to-follow chapters, the book will guide you through the installation of Siebel server, client and third-party reporting software on Microsoft Windows and Linux, covering everything from the planning the process and software download to the installation and configuration tasks.After reading this book, you will feel fully prepared for setting up multiple servers and multi-lingual configurations. This book fosters your general understanding of the intricate features and functionality of Oracle Siebel CRM. In addition, you will learn how to support development environments and how to migrate configuration changes between environments using Application Deployment Manager.Another benefit of this book is that it teaches administrators how to establish system monitoring strategies to identify and avoid performance bottlenecks. When you have finished the book, you will feel prepared to install and manage Oracle’s Siebel CRM in a real-world environment. In addition, you will know some tricks that even seasoned experts will envy.
Table of Contents (25 chapters)
Oracle Siebel CRM 8 Installation and Management
Credits
About the Author
About the Reviewers
Preface
Free Chapter
1
Introducing the Siebel Web Architecture
Index

Configuring the Siebel Enterprise


As indicated in the previous section, the Gateway Name Server is now operational. We can now create the definition of a new Siebel Enterprise, which will later contain one or more Siebel Servers.

Note

It is technically possible but neither supported nor recommended by Oracle to create multiple enterprises in one Siebel Gateway Name Server configuration store.

We can use a utility named nsbrowse.exe (located in the BIN subdirectory of the Siebel Gateway Name Server installation folder) to open the siebns.dat file in read-only mode in order to verify or troubleshoot settings.

To start the configuration of the Siebel Enterprise, we launch the Configuration Wizard for the Siebel Enterprise again. We could also have decided to keep the wizard open once the Gateway Name Server has been configured. It is important that we execute the wizard on the machine where the Siebel Gateway Name Server is running. This is mandatory during an initial installation of a Siebel Enterprise...