Book Image

Oracle Siebel CRM 8 Installation and Management

By : Alexander Hansal
Book Image

Oracle Siebel CRM 8 Installation and Management

By: Alexander Hansal

Overview of this book

Oracle’s Siebel CRM is market-leading Customer Relationship Management software. Unmatched in functionality and scalability, Siebel enhances a company’s sales performance, improves customer satisfaction, and provides a robust Customer Relationship Management system for an organization.This practical book offers a comprehensive understanding of Siebel CRM. It is your safe vessel for navigating the deep waters of Siebel installation and system management.This book is a complete exercise in installing and managing Oracle’s Siebel CRM for your organization. You will understand the Siebel architecture and install it piece by piece. In easy-to-follow chapters, the book will guide you through the installation of Siebel server, client and third-party reporting software on Microsoft Windows and Linux, covering everything from the planning the process and software download to the installation and configuration tasks.After reading this book, you will feel fully prepared for setting up multiple servers and multi-lingual configurations. This book fosters your general understanding of the intricate features and functionality of Oracle Siebel CRM. In addition, you will learn how to support development environments and how to migrate configuration changes between environments using Application Deployment Manager.Another benefit of this book is that it teaches administrators how to establish system monitoring strategies to identify and avoid performance bottlenecks. When you have finished the book, you will feel prepared to install and manage Oracle’s Siebel CRM in a real-world environment. In addition, you will know some tricks that even seasoned experts will envy.
Table of Contents (25 chapters)
Oracle Siebel CRM 8 Installation and Management
Credits
About the Author
About the Reviewers
Preface
Free Chapter
1
Introducing the Siebel Web Architecture
Index

About the Developer and Mobile Web Client


There is a certain source of misunderstanding with the terms "Developer Web Client" and "Mobile Web Client". As this chapter discusses the installation of both varieties of the Siebel client software, we try to distinguish them as follows.

Once the Siebel client software is installed, an executable named siebel.exe will be present on the machine. This executable reads a text file with a suffix of .cfg, which is known as the client configuration file.

The configuration file contains data source definitions that allow the Siebel executable to connect to different databases. When the database is present on the same machine as the executable and can therefore be accessed without any network connectivity, the client is considered a "Mobile Web Client". The mobile mode is only supported with Sybase Adaptive Server Anywhere databases and is widely used to support remote users. The Siebel Remote module provides the necessary functionality to create and synchronize...