Book Image

Oracle Siebel CRM 8 Installation and Management

By : Alexander Hansal
Book Image

Oracle Siebel CRM 8 Installation and Management

By: Alexander Hansal

Overview of this book

Oracle’s Siebel CRM is market-leading Customer Relationship Management software. Unmatched in functionality and scalability, Siebel enhances a company’s sales performance, improves customer satisfaction, and provides a robust Customer Relationship Management system for an organization.This practical book offers a comprehensive understanding of Siebel CRM. It is your safe vessel for navigating the deep waters of Siebel installation and system management.This book is a complete exercise in installing and managing Oracle’s Siebel CRM for your organization. You will understand the Siebel architecture and install it piece by piece. In easy-to-follow chapters, the book will guide you through the installation of Siebel server, client and third-party reporting software on Microsoft Windows and Linux, covering everything from the planning the process and software download to the installation and configuration tasks.After reading this book, you will feel fully prepared for setting up multiple servers and multi-lingual configurations. This book fosters your general understanding of the intricate features and functionality of Oracle Siebel CRM. In addition, you will learn how to support development environments and how to migrate configuration changes between environments using Application Deployment Manager.Another benefit of this book is that it teaches administrators how to establish system monitoring strategies to identify and avoid performance bottlenecks. When you have finished the book, you will feel prepared to install and manage Oracle’s Siebel CRM in a real-world environment. In addition, you will know some tricks that even seasoned experts will envy.
Table of Contents (25 chapters)
Oracle Siebel CRM 8 Installation and Management
Credits
About the Author
About the Reviewers
Preface
Free Chapter
1
Introducing the Siebel Web Architecture
Index

Installing Oracle BI Publisher


Oracle BI Publisher—formerly known as Oracle XML Publisher—has been developed to support reporting in Oracle's eBusiness Applications. When Oracle acquired Siebel Systems Inc., the Siebel CRM server infrastructure relied on the Actuate Report Server to provide printable reports to end users.

With Siebel CRM version 8.1.1.0, Oracle started shipping the product to new customers exclusively with Oracle BI Publisher as the pre-integrated reporting tool. Only customers who have been using previous versions of Siebel CRM can choose between Actuate or BI Publisher. However, Oracle started phasing out Actuate as a reporting engine at the end of 2009.

The core features of Oracle BI Publisher are:

  • Support for multiple, heterogeneous data sources

  • Based on pure Java and XML

  • Support for different template types such as rtf or xsl

  • Support for multiple output file types such as pdf, rtf, xls, or ppt

Oracle BI Publisher is available either as a standalone product or as a part of...