Book Image

Oracle Siebel CRM 8 Installation and Management

By : Alexander Hansal
Book Image

Oracle Siebel CRM 8 Installation and Management

By: Alexander Hansal

Overview of this book

Oracle’s Siebel CRM is market-leading Customer Relationship Management software. Unmatched in functionality and scalability, Siebel enhances a company’s sales performance, improves customer satisfaction, and provides a robust Customer Relationship Management system for an organization.This practical book offers a comprehensive understanding of Siebel CRM. It is your safe vessel for navigating the deep waters of Siebel installation and system management.This book is a complete exercise in installing and managing Oracle’s Siebel CRM for your organization. You will understand the Siebel architecture and install it piece by piece. In easy-to-follow chapters, the book will guide you through the installation of Siebel server, client and third-party reporting software on Microsoft Windows and Linux, covering everything from the planning the process and software download to the installation and configuration tasks.After reading this book, you will feel fully prepared for setting up multiple servers and multi-lingual configurations. This book fosters your general understanding of the intricate features and functionality of Oracle Siebel CRM. In addition, you will learn how to support development environments and how to migrate configuration changes between environments using Application Deployment Manager.Another benefit of this book is that it teaches administrators how to establish system monitoring strategies to identify and avoid performance bottlenecks. When you have finished the book, you will feel prepared to install and manage Oracle’s Siebel CRM in a real-world environment. In addition, you will know some tricks that even seasoned experts will envy.
Table of Contents (25 chapters)
Oracle Siebel CRM 8 Installation and Management
Credits
About the Author
About the Reviewers
Preface
Free Chapter
1
Introducing the Siebel Web Architecture
Index

Using server management screens in the Siebel client


Each standard Siebel application is shipped with two screens that are intended to support administrative users in their daily routine of configuring and managing the Siebel enterprise. The benefit of using a graphical user interface lies within the similarities to other Siebel screens with regard to querying for data, comparing and visualizing data, and so forth. The two screens provided by Oracle are:

  • Administration - Server Configuration

  • Administration - Server Management

Next, we will discuss the most important aspects of these two administrative screens.

Tip

Even if the look and feel of the server administration views is similar to other Siebel views, the data displayed comes from the Siebel Gateway Name Server. This is a nice showcase for the capability of the Siebel CRM framework to connect to external systems and provide access to their data and functionality via a single user interface.

However, because of the fact that the Siebel Gateway...