Book Image

IBM Lotus Sametime 8 Essentials: A User's Guide

Book Image

IBM Lotus Sametime 8 Essentials: A User's Guide

Overview of this book

IBM Lotus Sametime software allows you to collaborate and communicate with others in real time. By using Sametime, you can communicate with your peers and teammates with the Sametime Connect client, embedded Sametime integration with Lotus Notes or Microsoft Outlook e-mail, or on mobile devices like a Blackberry. You will be able to connect to your colleagues via text, voice, video, or by setting up an online meeting with colleagues in several sites or countries getting the information you need to do your job and make better and faster decisions.This user guide enables you, no matter what your skill level, to develop and increase your knowledge of Sametime and how to use each feature from start to finish. It shows how you can effectively collaborate with your colleagues and teammates both in your organization and outside your organization by using the features of Sametime. It's practical, and most of all, fun!This book takes you from the basics of Sametime through to the most advanced features with a focus on real work-related situations along with plenty of screen prints to guide you. You'll learn everything from how to conduct a quick chat to conducting an online meeting. Or perhaps you want to learn how to take advantage of Sametime's telephony features or set up an online poll? The book starts by teaching you how to install Sametime and set up a contact list of people with whom you interact. Next, you learn how the chat feature of Sametime works, from using basic text to sharing screen-capture images. You learn how to use Sametime both within an organization and with other external instant messaging services like AOL, Yahoo, and Google. However, Sametime isn't restricted to just the Sametime client. You learn how to use Sametime from a web browser as well as from a mobile device. Meeting rooms with screen sharing, whiteboarding, audio, and video features are covered, as well as how Sametime integrates into an organization's phone system so that you can have a single place to go for all your communication and collaboration needs. Learn how Sametime advanced features like persistent chats and broadcast communities can help your project teams stay organized. And finally learn about Sametime 8.5 and 8.5.1.
Table of Contents (21 chapters)
IBM Lotus Sametime 8 Essentials
Credits
About the Authors
Acknowledgement
About the Reviewers
Preface

Why use Sametime?


Obviously Sametime is not the only instant messaging or web meeting software tool available. However, in the business world, there are other usability factors to consider when choosing an instant messaging or online meeting client. Can you guarantee that the person on the other end of the chat is who they say they are? Are you sure that the content you type to the other person is secure from others who might be monitoring your connection? Is the password you're using encrypted? Why would that be important? Let's say you're a stock broker communicating with another broker over IM about the value of a stock. Would it be appropriate for that chat conversation to not be secure or encrypted? Probably not! With Sametime, you can communicate with others knowing that you're protected from eavesdroppers and malicious third parties.

Also, managing organizational knowledge is as critically important as maintaining a secured conversation. Pharmaceutical, health care, military, and financial organizations also must comply with international, federal, and state regulations regarding securing and maintaining copies of electronic communication that includes instant messaging. For profit, companies can't afford to have company secrets made public because a chat conversation or online meeting wasn't secured.

We've mentioned the importance of communication, but what about integration? Does your communication client integrate with other software running in your organization, making it easy to connect and collaborate? Trying to integrate consumer IM clients and business-related software is a difficult and time-consuming task. But with Sametime, those concerns disappear. Not only do you have a secure method of communication, but you also have a client you can use from your e-mail system, the web, your phone, or in an online application. Sametime integrates with the Lotus family of software, as well as with Microsoft Office, Microsoft Outlook, and Microsoft SharePoint.

We haven't even touched on Sametime's other strength as an office tool—online meetings. How many times have you tried to set up a meeting only to find out that someone is traveling on the only day you can set up the meeting? Or you have many slides you want to display during the meeting, but want to be able to annotate them and have users comment during the process? What about user polls or the ability to add video or audio during an online meeting? And what if you need to share your desktop during this meeting and share its contents or display an application during the course of a meeting? Sametime allows you to do that. Sametime online meetings provide a secure web-driven environment for meetings in and out of the physical office environment. No matter if you're separated by time zone differences or are using different types of workstations such as PCs, Macs, or Linux, you can still log into to the meeting center to attend the online meeting. Need to schedule an online meeting every week? You can do that! Need to allow white boarding during the

meeting for planning purposes? You can do that! You can open and schedule a meeting from your Sametime client. So while Sametime is about chatting, it's also about connecting with colleagues and teammates for work groups and discussions.