In Chapter 1, the concept of Business Service Modeling (BSM) was introduced and in this chapter, this was revisited in the context of OEM Grid Control. The various flavors of service targets were described in detail. The chapter focused at length on the availability modeling and management of business services. Subsequently, we explored the various options available to model business services as service targets. In particular, we delved deep into the modeling capabilities using the generic service based on system targets. This was followed by a detailed description of the various monitoring features present in a generic service based model. The chapter ended with a detailed discussion on the diagnostic features present in OEM Grid Control through root cause analysis.

The next chapter will cover modeling, monitoring, and managing the business services using service tests and beacons in OEM Grid Control. This chapter will primarily focus on the active monitoring features available....