In the previous chapters, the concept of modeling business services as service targets in OEM Grid Control was introduced and in this chapter, this was revisited in the context of measuring the various key performance indicators of business services. The chapter explained the concept of metric promotion in OEM Grid Control. Subsequently, we explored the various options available to model the key performance indicators of business services as performance metrics based on system components and service tests. This was followed by a detailed description of the various steps involved in configuring the usage metrics for a service target based system components. The chapter ended with a detailed discussion on the monitoring these metrics in OEM Grid Control and generating alerts on these metrics upon deviation from expected behavior.

The next chapter will build on the various concepts of modeling business services covered so far and dive deeper into service-level management features in...