Users commonly request the ability to transfer calls directly to a user's voice mail box for various reasons. We will configure that feature in this recipe.
Determine the pattern that will be used for transferring a call directly to voicemail. This is generally an 'access code' of sorts followed by a pattern of X's matching the length of our internal extensions.
For example, if we use the asterisk (*) as our access code with a five digit internal dial plan, our pattern would be *XXXXX.
This recipe assumes the implementer is familiar with configuring voice mail pilots.
To implement the direct-to-voice mail functionality, perform the following:
First we will need to create a custom voice mail profile. Navigate to the voice mail profiles configuration page (Advanced Features | Voice Mail | Voice Mail Profiles).
Click on Add New.
Specify a Voice Mail Profile Name.
If desired, specify a Description.
From the Voice Mail Pilot drop-down...