Book Image

Cisco Unified Communications Manager 8: Expert Administration Cookbook

By : Tanner Ezell
Book Image

Cisco Unified Communications Manager 8: Expert Administration Cookbook

By: Tanner Ezell

Overview of this book

Cisco Unified Communications Manager (CUCM) is a software-based call-processing system developed by Cisco Systems. CUCM tracks all active VoIP network components; these include phones, gateways, conference bridges, transcoding resources, and voicemail boxes among others. This scalable, distributable, highly-available enterprise-class system delivers voice, video, mobility, and presence services. It connects up to 30,000 users of IP phones, media processing devices, VoIP gateways, mobile devices, and multimedia applications. With this cookbook you will learn all the important aspects of administering Cisco Unified Communications Manager. Cisco Unified Communications Manager 8: Expert Administration Cookbook is filled with many advanced recipes to effectively and efficiently configure and manage Cisco Unified Communications Manager. This book covers everything an administrator needs during and after Cisco Unified Communications Manager implementation. This practical cookbook contains detailed step-by-step instructions with clear and informative screenshots that cover all the important and advanced aspects of administering Cisco Unified Communications Manager. The book starts with introducing Call Routing and E.164. It then covers configuration and design information for the various call admission control technologies and Media Resources. The book also dives deep into troubleshooting, upgrades, disaster recovery, user management and much more.
Table of Contents (18 chapters)
Cisco Unified Communications Manager 8: Expert Administration Cookbook
Credits
About the Author
About the Reviewers
www.PacktPub.com
Preface
Index

Implementing call park


Call park allows us to put a caller on hold without having him connected to a phone device. Additionally call park provides us a number which any user can dial to pick up that call.

Getting ready

Prepare a range or pattern that will be used for the call park directory number or pattern.

How to do it...

To configure call park features, perform the steps given next.

Before we can use the Park feature, we must ensure the softkey is on the softkey template for utilization by the users.

Therefore we will add the Park softkey to the softkey template.

Tip

The Park softkey is part of the Standard User softkey template. The process for adding the softkey is shown next. Skip this part if you are already using the template.

  1. Navigate to the Softkey Template Configuration page (Device | Device Settings | Softkey Template).

  2. Click on Add New to create a new Softkey template.

  3. Choose a softkey template from the Create a softkey template based on drop-down box:

  4. Click on Copy.

  5. Specify a Name.

  6. Click...