Book Image

JIRA 5.x Development Cookbook

Book Image

JIRA 5.x Development Cookbook

Overview of this book

JIRA provides issue tracking and project tracking for software development teams to improve code quality and the speed of development. "JIRA 5.x Development Cookbook" is a one stop resource to master extensions and customizations in JIRA. You will learn how to create your own JIRA plugins, customize the look and feel of your JIRA UI, work with workflows, issues, custom fields, and much more. "JIRA 5.x Development Cookbook" starts with recipes on simplifying the plugin development process followed by a complete chapter dedicated to the plugin framework to master plugins in JIRA. Then we will move on to writing custom field plugins to create new field types or custom searchers. We then learn how to program and customize workflows to transform JIRA into a user friendly system. Reporting support in an application like JIRA is inevitable! With so much data spanning across different projects, issues, and so on, and a lot of planning done for the project, we will cover how to work on reports and gadgets to get customized data according to our needs. We will then look at customizing the various searching aspects of JIRA such as JQL, searching in plugins, managing filters, and so on. "JIRA 5.x Development Cookbook" steers towards programming issues, such as creating, editing, and deleting issues, creating new issue operations, managing the various other operations available on issues via the JIRA APIs, and so on. In the latter half of "JIRA 5.x Development Cookbook", you will learn how to customize JIRA by adding new tabs, menus, and web items, communicate with JIRA via the REST, SOAP or XML/RPC interfaces, and work with the JIRA database. The book ends with a chapter on useful and general JIRA recipes.
Table of Contents (19 chapters)
JIRA 5.x Development Cookbook
Credits
About the Author
Acknowledgement
About the Reviewers
www.PacktPub.com
Preface
Index

Creating issues and comments from an e-mail


It is possible to automatically create issues or comments in JIRA based on incoming e-mail messages. This feature is very useful in scenarios such as helpdesks where the users normally send an e-mail to a designated e-mail address and the support team works on issues raised, such as this one!

Once configured correctly, any new e-mail that comes in will create a corresponding issue in JIRA and the replies to the e-mail notifications on that issue will be created as comments on that issue. It is also possible to attach documents on the issue by attaching them on the e-mail-provided attachments that are enabled in JIRA. If external user management is not enabled, it is also possible to create a user account—if they don't already have an account.

In this recipe, we will see how we can configure JIRA to enable this feature.

How to do it...

The following are the steps to enable issue creation from e-mails:

  1. Create an e-mail account on the server—typically...