Book Image

Salesforce CRM - The Definitive Admin Handbook

By : Paul Goodey GP, Paul Goodey
Book Image

Salesforce CRM - The Definitive Admin Handbook

By: Paul Goodey GP, Paul Goodey

Overview of this book

Table of Contents (18 chapters)
Salesforce CRM – The Definitive Admin Handbook Third Edition
Credits
About the Author
Acknowledgments
About the Reviewers
www.PacktPub.com
Preface
Index

Chapter 8. Extending Salesforce CRM

In this chapter, we will look at how to extend the functionality of the Salesforce CRM application and move beyond the standard pages and functionalities that we have looked at so far. Here, we will cover:

  • Enterprise mash-ups in web applications

  • Mash-ups in Salesforce CRM

  • Introduction to Visualforce

  • Creating an example mash-up with Visualforce

  • An overview of Visualforce controllers

  • Introduction to Apex code and triggers

An overview of the technologies and techniques that allow advanced customization will be presented, which will help you gain an understanding of the features and considerations required to create web mash-ups in your Salesforce CRM applications.

You will discover how, with use of the platform and technologies such as Visualforce, you can extend the core functionality of the application and leverage significant benefits for your organization as well as how to enhance the system without the need for expensive IT development resources.