As your team works diligently to solve problems for your customers, pieces of gold nuggets of knowledge will start to accumulate over time. These include things like common questions customers face and steps to troubleshoot them. JIRA Service Desk allows you to extract this information and create a knowledge base, which helps customers find solutions themselves. Out of the box, JIRA Service Desk only supports Atlassian Confluence for knowledge base creation, but it is possible to use other tools via third-party add-ons.
To integrate JIRA Service Desk with Confluence, you will first have to create an application link between JIRA and Confluence. If you have already done this, feel free to skip to the next section. To create an application link for Confluence:
Browse to the JIRA administration console.
Select the Add-ons tab and Application Links from the left.
Enter the fully qualified URL to your Confluence instance in the Application text box and click the Create...