In previous chapters, we covered all the basic features of JIRA and showed how you can customize many of its out-of-the-box features to make JIRA work for you. In Chapter 10, JIRA Service Desk, we looked at the add-ons. Specially, the first major add-on that transformed JIRA from an issue-tracking system to a service desk solution. In this chapter, we will take a look at two more add-ons that can transform your JIRA to be more than just an issue-tracking system.

By the end of this chapter, you will have learned how to: