Book Image

JIRA Development Cookbook - Third Edition

By : Jobin Kuruvilla
Book Image

JIRA Development Cookbook - Third Edition

By: Jobin Kuruvilla

Overview of this book

JIRA provides issue and project tracking for software development teams to improve code quality and the speed of development. With the new version of JIRA, you can create your own JIRA plugins and customize the look and feel of your JIRA UI easier than ever. JIRA Development Cookbook , Third Edition, is a one-stop resource to master extensions and customizations in JIRA. This book starts with recipes about simplifying the plugin development process followed by recipes dedicated to the plugin framework. Then, you will move on to writing custom field plugins to create new field types or custom searchers. You will also learn how to program and customize workflows to transform JIRA into a user-friendly system. With so much data spanning different projects, issues, and so on, we will cover how to work on reports and gadgets to get customized data according to our needs. At the end of the book, you will learn how to customize JIRA by adding new tabs, menus, and web items; communicate with JIRA via the REST APIs; and work with the JIRA database.
Table of Contents (18 chapters)
JIRA Development Cookbook Third Edition
Credits
About the Author
Acknowledgments
About the Reviewer
www.PacktPub.com
Preface

Creating issues and comments from e-mail


It is possible to automatically create issues or comments in JIRA based on incoming e-mail messages. This feature is very useful in scenarios such as helpdesks, where the users normally send an e-mail to a designated e-mail address and the support team picks up the issues from JIRA based on those e-mails!

Once configured correctly, any new e-mail that comes in will create a corresponding issue in JIRA, and the replies to the e-mail notifications on that issue will be created as comments on that issue. It is also possible to attach documents on the issue by attaching them on the e-mail, provided attachments are enabled in JIRA. If external user management is not enabled, it is also possible to create a user account-if they don't already have an account.

In this recipe, we will see how we can configure JIRA to enable this feature.

How to do it...

The following are the steps to enable issue creation from e-mail:

  1. Create an e-mail account on the server-typically...