Book Image

Mastering Microsoft Dynamics CRM 2016

By : Deepesh Somani
Book Image

Mastering Microsoft Dynamics CRM 2016

By: Deepesh Somani

Overview of this book

Microsoft Dynamics CRM is the most trusted name in enterprise-level customer relationship management. The latest version of Dynamics CRM 2016 comes with some exciting extra features guaranteed to make your life easier with Dynamics CRM. This book provides a comprehensive coverage of Dynamics CRM 2016 and helps you make your tasks much simpler while elevating you to the level of an expert. The book starts with a brief overview of the functional features and then introduces the latest features of Dynamics CRM 2016. You will learn to create Word and Excel templates, using CRM data that will enable you to provide customized data analysis for your organization. You will understand how to utilize Dynamics CRM as an XRM Framework, gain a deep understanding about client-side scripting in Dynamics CRM, and learn creating client-side applications using JavaScript and Web API. We then introduce visual control frameworks for Dynamics CRM 2016 mobile and tablet applications. Business Process Flows, Business Rules, and their enhancements are introduced. By the end of this book, you will have mastered utilizing Dynamics CRM 2016 features through real-world scenarios.
Table of Contents (20 chapters)
Title Page
Credits
About the Author
Acknowledgment
About the Reviewer
www.PacktPub.com
Customer Feedback
Preface

Scenario


John works in an organization where he has to deal with a lot of documentation on a daily basis and format the documents as per the company's standard format. Therefore, he needs to create Word templates so that he can reuse the same templates repeatedly.

In the following section, we will look at the steps for creating a Word template and using it in Dynamics CRM.

Creating a Word template

A Word template can be generated in three different places in Dynamics 365:

  1. Navigate to Settings | Templates | Document Templates:
  1. The following is the Templates panel; select Document Templates:
  1. Click on +NEW to proceed:
  1. We can create both Excel and Word templates. As we are discussing Word templates, so we will select Word Template for this example:
  1. We can upload an already existing template, as well as create a new one. Let's look at how to create a new Word template. Examine the following image and read the context following it:

The relationships defined in the preceding screenshot define the entities...