Book Image

Fixing Bad UX Designs

By : Lisandra Maioli
Book Image

Fixing Bad UX Designs

By: Lisandra Maioli

Overview of this book

Have your web applications been experiencing more hits and less conversions? Are bad designs consuming your time and money? This book is the answer to these problems. With intuitive case studies, you’ll learn to simplify, fix, and enhance some common, real-world application designs. You’ll look at the common issues of simplicity, navigation, appearance, maintenance, and many more. The challenge that most UX designers face is to ensure that the UX is user-friendly. In this book, we address this with individual case studies starting with some common UX applications and then move on to complex applications. Each case study will help you understand the issues faced by a bad UX and teach you to break it down and fix these problems. As we progress, you’ll learn about the information architecture, usability testing, iteration, UX refactoring, and many other related features with the help of various case studies. You’ll also learn some interesting UX design tools with the projects covered in the book. By the end of the book, you’ll be armed with the knowledge to fix bad UX designs and to ensure great customer satisfaction for your applications.

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Table of Contents (14 chapters)
Preface
Preface
Who this book is for
What this book covers
To get the most out of this book
Get in touch
Free Chapter
1
Understanding UX and its Importance
Understanding UX and its Importance
UX is present everywhere
Bad UX is bad for your business
The ROI of fixing bad UX design
Getting stakeholders involved
Metrics and KPI's
Summary
2
Identifying UX Issues – UX Methodologies
Identifying UX Issues – UX Methodologies
Identifying stakeholders and their needs
Understanding users and their needs
Understanding the competitors
User journey and touch points
Defining the challenges and project goals
Summary
3
Exploring Potential UX Solutions
Exploring Potential UX Solutions
Organizing the reports
Be visual
Summary
4
Increasing Conversion with UX
Increasing Conversion with UX
Identifying conversion issues
Previous analysis
Quantitative/data analysis
Research and interviewing your users
Doing usability tests
Building responsive and accessible websites
Helping your users save time
Following design trends
Summary
5
Using UI and Content for Better Communication
Using UI and Content for Better Communication
Identifying UI and content issues
The importance of good UI for a great UX
UI elements for good UX communication
Summary
6
Considering Accessibility As Part of the UX
Considering Accessibility As Part of the UX
What accessibility is and its importance
Different demands in accessibility
Accessibility as an inclusive UX
Real examples and case studies
Summary
7
Improving Physical Experiences
Improving Physical Experiences
UX can be applied everywhere
How to improve ATMs
Simplifying an elevator panel (but not much)
Improving car panel design
Creating magic experience in parks
Improving boarding passes
Bus stop as part of the user journey
Redesigning urinals to encourage men to wash their hands
When offline meets online experiences
Summary
8
Improving IA for Better Navigation
Improving IA for Better Navigation
IA as part of UX
How to identify IA issues
Using card sorting and tree testing to fix bad IA
Summary
9
Prototyping and Validating UX Solutions
Prototyping and Validating UX Solutions
Testing, validating, and refining
Running tests with prototypes
Summary
10
Implementing UX Solutions
Implementing UX Solutions
Communicating the project
Creating documentation
Testing for QA 
Summary
11
Measuring UX Solutions
Measuring UX Solutions
Measuring UX
Preparing reports for the stakeholders
Summary
12
Keeping Up to Date
Keeping Up to Date
Usability.gov
Nielsen Norman Group
UX Magazine
UXBooth
UXMatters
Smashing Magazine
UX Blog
UXaday
Designmodo
UX Collective
UXMyths
UX Checklists
UX Forums
Designer Hangout
UX Design Community
UXPA
13
Other Books You May Enjoy
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Prototyping and Validating UX Solutions

Once the UX issues are identified through UX research and extensive analysis, you will have defined a few potential solutions for those issues. Now it is time to test and validate them before the Dev and Design teams start working on the implementation. It is also a good moment to refine the solutions you have designed based on quality feedback.

In this chapter you will learn about:

  • Testing, validating, and refining
  • Choosing the right tools to create prototypes
  • Running tests with prototypes
  • Tools to run usability tests
  • Five ways to do mobile usability testing
  • Tips to run usability tests with a prototyping tool
  • Using TreeTesting to validate the IA
Previous Section
End of Section 1
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