In the last 4 years, the focus of QA transformation has evolved from centralizing QA to focus on the increased use of Social Media, Mobility, Analytics and Cloud (SMAC) and digital initiatives to improved customer experience.
In 2015, security and protecting corporate image were cited as the key IT objectives in line with an organization's desire to secure their digital presence and reduce the damage to their corporate reputation.
In 2016, the key strategic IT drivers included security, customer experience, and corporate image. Additionally, there was renewed focus on efficiency and effectiveness as important QA and testing objectives.