The logistics, manufacturing, supply chain, and transportation industries are going through a time of rapid and unprecedented transformation. The future of these industries is paved with innovation and technology. It was not long ago that ideas such as 3D printing, the Internet of Things (IoT), drone delivery, and augmented reality were things of science fiction. Today, merchants and service providers within these industries are cautiously adopting these technologies to provide faster, cheaper, more reliable, and sustainable business practices. Supply chains of organizations are leveraging these technologies to understand customer value chain and optimize their inbound and outbound logistics.
In this chapter, we will discuss:
The non-linear journey of the customer buying process
Business and technology trends in supply chain management
New technologies in supply chain management
Focus of QA in supply chain