In Chapter 9, Using Editable Grids in Apps, we learned how to configure Editable Grid and how to make use of different methods and events supported by the Grid. In this chapter, we will look into Microsoft Cognitive Services and how to integrate them with Dynamics 365. Microsoft Cognitive Services is a collection of APIs, which can be used to add artificial intelligence capabilities into applications.
Note
The Cognitive Services Integration with Dynamics 365 is still in Public Preview and is only available for instances in the United States (US) region.
In this chapter, we will be covering the following points:
- Overview of Microsoft Cognitive Services
- Connect Dynamics 365 with Microsoft Cognitive Services
- Implement Text Analytics APIs for suggesting knowledge articles, similar cases, and document suggestions