In the previous nine chapters, we have discussed all there is to know about conversational applications. We have talked about the technical aspects and the psychological aspects, and given some examples of what we should do and what we shouldn't do when building a conversational solution.
Indeed, there is so much that needs to be taken into consideration that it might seem overwhelming. So how do we take all those recommendations and implement them? Where do we begin?
This chapter is your hands-on guide for designing conversational applications. We will outline the steps we need to follow to build conversational applications and, maybe even more importantly, how to maintain them and keep them relevant as they evolve.
We will use all the concepts that we have discussed in this book and see how we can implement them in practice.
For the purpose of this guide, I've chosen to build a banking conversational bot, as it combines simple...