Book Image

Voicebot and Chatbot Design

By : Rachel Batish
Book Image

Voicebot and Chatbot Design

By: Rachel Batish

Overview of this book

We are entering the age of conversational interfaces, where we will interact with AI bots using chat and voice. But how do we create a good conversation? How do we design and build voicebots and chatbots that can carry successful conversations in in the real world? In this book, Rachel Batish introduces us to the world of conversational applications, bots and AI. You’ll discover how - with little technical knowledge - you can build successful and meaningful conversational UIs. You’ll find detailed guidance on how to build and deploy bots on the leading conversational platforms, including Amazon Alexa, Google Home, and Facebook Messenger. You’ll then learn key design aspects for building conversational UIs that will really succeed and shine in front of humans. You’ll discover how your AI bots can become part of a meaningful conversation with humans, using techniques such as persona shaping, and tone analysis. For successful bots in the real world, you’ll explore important use-cases and examples where humans interact with bots. With examples across finance, travel, and e-commerce, you’ll see how you can create successful conversational UIs in any sector. Expand your horizons further as Rachel shares with you her insights into cutting-edge voicebot and chatbot technologies, and how the future might unfold. Join in right now and start building successful, high impact bots!
Table of Contents (16 chapters)
Voicebot and Chatbot Design
Contributors
Preface
Other Book You May Enjoy
Index

Development: technical and non-technical expertise


Conversational UI opens many opportunities up to non-technical professionals. Voice and chat designers, creatives, data scientists, and persona builders are all responsible for bringing life to a machine-built bot. As a non-developer myself, I know this is a thrilling and rewarding experience.

However, building a bot still requires figuring out the technicalities behind that. I devoted three chapters to the procedures behind building conversational applications for Amazon Alexa, Google Home, and FB Messenger. Even though I deal with this on a daily basis, I still needed the help of some of my colleagues to jump over some fences.

While those platforms do make the effort to offer some tools for non-developers, the capabilities offered by them are very simple and minimal. Some third-party companies try to fill the gap, however, building a complex UX for a bot, with advanced AI capabilities, still requires the cooperation of developers.

That being...