Book Image

Voicebot and Chatbot Design

By : Rachel Batish
Book Image

Voicebot and Chatbot Design

By: Rachel Batish

Overview of this book

We are entering the age of conversational interfaces, where we will interact with AI bots using chat and voice. But how do we create a good conversation? How do we design and build voicebots and chatbots that can carry successful conversations in in the real world? In this book, Rachel Batish introduces us to the world of conversational applications, bots and AI. You’ll discover how - with little technical knowledge - you can build successful and meaningful conversational UIs. You’ll find detailed guidance on how to build and deploy bots on the leading conversational platforms, including Amazon Alexa, Google Home, and Facebook Messenger. You’ll then learn key design aspects for building conversational UIs that will really succeed and shine in front of humans. You’ll discover how your AI bots can become part of a meaningful conversation with humans, using techniques such as persona shaping, and tone analysis. For successful bots in the real world, you’ll explore important use-cases and examples where humans interact with bots. With examples across finance, travel, and e-commerce, you’ll see how you can create successful conversational UIs in any sector. Expand your horizons further as Rachel shares with you her insights into cutting-edge voicebot and chatbot technologies, and how the future might unfold. Join in right now and start building successful, high impact bots!
Table of Contents (16 chapters)
Voicebot and Chatbot Design
Contributors
Preface
Other Book You May Enjoy
Index

The case of robo-advisors and how they impact the bot industry


The financial industry adopted the concept of robo-advisors in 2000. Robo-advisors carried out manual tasks and automated repetitive tasks on behalf of a person. Early robo-advisors were computer softwares used by (human) wealth managers in the financial industry. They served them by collecting information from their clients about their financial situation and future goals, and then using that data to offer advice and/or, eventually, automatically invest their clients' assets. It was all about automating processes, based on specific parameters, and coming up with the best recommendations or decisions.

With their consumerization, modern robo-advisors have completely changed the way investments are made by delivering the service straight to the consumer, eliminating the need to go through a wealth manager to make investments. Almost overnight, it was possible for everyone to handle their assets on their own.

Today, it is common to...