Book Image

Voicebot and Chatbot Design

By : Rachel Batish
Book Image

Voicebot and Chatbot Design

By: Rachel Batish

Overview of this book

We are entering the age of conversational interfaces, where we will interact with AI bots using chat and voice. But how do we create a good conversation? How do we design and build voicebots and chatbots that can carry successful conversations in in the real world? In this book, Rachel Batish introduces us to the world of conversational applications, bots and AI. You’ll discover how - with little technical knowledge - you can build successful and meaningful conversational UIs. You’ll find detailed guidance on how to build and deploy bots on the leading conversational platforms, including Amazon Alexa, Google Home, and Facebook Messenger. You’ll then learn key design aspects for building conversational UIs that will really succeed and shine in front of humans. You’ll discover how your AI bots can become part of a meaningful conversation with humans, using techniques such as persona shaping, and tone analysis. For successful bots in the real world, you’ll explore important use-cases and examples where humans interact with bots. With examples across finance, travel, and e-commerce, you’ll see how you can create successful conversational UIs in any sector. Expand your horizons further as Rachel shares with you her insights into cutting-edge voicebot and chatbot technologies, and how the future might unfold. Join in right now and start building successful, high impact bots!
Table of Contents (16 chapters)
Voicebot and Chatbot Design
Contributors
Preface
Other Book You May Enjoy
Index

Use cases and recommendations


In this section, we will focus mostly on data discovery use cases and less on informative use cases, where a bot provides only a website's data.

Travel

The travel industry is one of the most progressive when it comes to digital solutions. Although still in the early phases, some of the large brands have already incorporated conversational UI and UX, supporting both voice and text.

As I was writing this chapter, I was referred to various companies offering virtual concierge services (Gooster, Ivy by Go Moment, Volara, and so on), which interact with guests mostly via texting or FB (Volara is supporting Amazon Alexa). The services check with guests whether their stay was good and provide answers to general concierge questions. I tested some, read about others, and also held some discussions with those companies' founders.

My conclusion was that those solutions offer very important information, which can prevent many of the questions asked at the front desk, and probably...