In the business process modeling phase, the main objective is to develop the process model, which will define the existing process flow in detail. The transparency of the process flow is crucial, as this gives the process owners, process analysts, and all others involved an insight into what is going on. An understanding of the as-is process flow also ensures that we can judge the efficiency and the quality of the process.
The main objective of process modeling is the definition of the as-is process flow. Process modeling needs to answer the following questions:
What is the outcome of the business process?
What activities are performed within the business process?
What is the order of activities?
Who performs the activities?
Which business documents are exchanged within the process?
How foolproof is the process, and how can it be extended in the future?
After answering these and some other questions, we get a good insight into how the process works. We can also identify...