Book Image

Oracle Siebel CRM 8 Installation and Management

By : Alexander Hansal
Book Image

Oracle Siebel CRM 8 Installation and Management

By: Alexander Hansal

Overview of this book

Oracle’s Siebel CRM is market-leading Customer Relationship Management software. Unmatched in functionality and scalability, Siebel enhances a company’s sales performance, improves customer satisfaction, and provides a robust Customer Relationship Management system for an organization.This practical book offers a comprehensive understanding of Siebel CRM. It is your safe vessel for navigating the deep waters of Siebel installation and system management.This book is a complete exercise in installing and managing Oracle’s Siebel CRM for your organization. You will understand the Siebel architecture and install it piece by piece. In easy-to-follow chapters, the book will guide you through the installation of Siebel server, client and third-party reporting software on Microsoft Windows and Linux, covering everything from the planning the process and software download to the installation and configuration tasks.After reading this book, you will feel fully prepared for setting up multiple servers and multi-lingual configurations. This book fosters your general understanding of the intricate features and functionality of Oracle Siebel CRM. In addition, you will learn how to support development environments and how to migrate configuration changes between environments using Application Deployment Manager.Another benefit of this book is that it teaches administrators how to establish system monitoring strategies to identify and avoid performance bottlenecks. When you have finished the book, you will feel prepared to install and manage Oracle’s Siebel CRM in a real-world environment. In addition, you will know some tricks that even seasoned experts will envy.
Table of Contents (25 chapters)
Oracle Siebel CRM 8 Installation and Management
Credits
About the Author
About the Reviewers
Preface
Free Chapter
1
Introducing the Siebel Web Architecture
Index

Chapter 1. Introducing the Siebel Web Architecture

Installing and managing a complex enterprise application such as Oracle's Siebel CRM can be challenging. Whether you consider yourself a seasoned IT professional or a beginner: once we add concepts such as load balancing or multiple language deployment, it is easy to get lost.

The reason why you are reading this book might have been stated above. In this book, we are going to follow a typical Siebel CRM installation procedure. Additionally, we will look under the hood and learn how to manage all those different pieces of software.

Understanding the building blocks of Oracle's Siebel CRM applications as well as knowing how to avoid general pitfalls during installation and system management are of course great benefits. We can then execute our Siebel CRM projects more quickly and subsequently with less cost and risk.

When you finish this book, you will not only be able to successfully master the installation and system management procedures, you will also have the advantage of a deep understanding of the intricacies of Siebel CRM.

Instead of starting the setup program in a rush to see what happens, we should first understand what we are going to install. It is therefore strongly recommended to follow the course of this book. The topics in this book are arranged so that each chapter builds upon the previous one. The following is a list of what we will learn:

  • Understanding the Siebel web architecture

  • Planning and preparing a Siebel CRM installation

  • Installing the Siebel CRM server and client software on different operating systems

  • Installing ancillary server software

  • Configuring load balancing and installing language packs

  • Managing Siebel Servers

  • Provisioning external authentication

  • Understanding and managing data security

  • Supporting developer teams and mobile users

  • Deploying configuration changes

  • Measuring application performance

This chapter sets the stage with an overview of the Siebel Web Architecture. We will describe the building blocks of the latter in order to be able to lay out a concise planning document and use a structured approach during the installation and configuration procedures.