Given the fact that the founders of Siebel Systems Inc. started designing Siebel CRM in the early nineties, and that several hundreds of engineers have been continuously extending the functionality of Siebel CRM, we find today the result of thousands of person-years of innovation. This vast array of functionality for use across various industries will never be made accessible to a single user in its entirety for the simple reason of the confusion and frustration arising from the abundance of information.
The other reason for limiting access to application features and data for end users is data security. This is a major aspect of every software implementation project.
In this chapter, we will explore the mechanisms of user authorization—how we can manage the access to Siebel CRM functionality for large user groups—and the concepts behind data access control. The chapter will be structured as follows:
Understanding Siebel Access Control
Controlling...