Book Image

Oracle Siebel CRM 8 Installation and Management

By : Alexander Hansal
Book Image

Oracle Siebel CRM 8 Installation and Management

By: Alexander Hansal

Overview of this book

Oracle’s Siebel CRM is market-leading Customer Relationship Management software. Unmatched in functionality and scalability, Siebel enhances a company’s sales performance, improves customer satisfaction, and provides a robust Customer Relationship Management system for an organization.This practical book offers a comprehensive understanding of Siebel CRM. It is your safe vessel for navigating the deep waters of Siebel installation and system management.This book is a complete exercise in installing and managing Oracle’s Siebel CRM for your organization. You will understand the Siebel architecture and install it piece by piece. In easy-to-follow chapters, the book will guide you through the installation of Siebel server, client and third-party reporting software on Microsoft Windows and Linux, covering everything from the planning the process and software download to the installation and configuration tasks.After reading this book, you will feel fully prepared for setting up multiple servers and multi-lingual configurations. This book fosters your general understanding of the intricate features and functionality of Oracle Siebel CRM. In addition, you will learn how to support development environments and how to migrate configuration changes between environments using Application Deployment Manager.Another benefit of this book is that it teaches administrators how to establish system monitoring strategies to identify and avoid performance bottlenecks. When you have finished the book, you will feel prepared to install and manage Oracle’s Siebel CRM in a real-world environment. In addition, you will know some tricks that even seasoned experts will envy.
Table of Contents (25 chapters)
Oracle Siebel CRM 8 Installation and Management
Credits
About the Author
About the Reviewers
Preface
Free Chapter
1
Introducing the Siebel Web Architecture
Index

Initializing the local database


The initialization of the local database is a task that is typically carried out by the mobile users or developers themselves. However, it is important for a Siebel administrator to understand the procedure to be able to assist in case of errors.

Prerequisites for a successful initialization of the local database include:

  • Establishing network connectivity

  • Verifying settings in the client configuration files

Next, we will discuss these prerequisites.

Establishing network connectivity for mobile clients

For the initial download of the files that are needed to initialize the local database and before any attempt to synchronize, the computer that hosts the Siebel Mobile Web Client or Siebel Tools must be able to establish a TCP/IP connection to the Siebel Server machine that hosts the Synchronization Manager component.

Developer workstations are typically stationary and connected to an office network. Laptops are typically used by remote workers. It does not matter which...