Book Image

Oracle Siebel CRM 8 Installation and Management

By : Alexander Hansal
Book Image

Oracle Siebel CRM 8 Installation and Management

By: Alexander Hansal

Overview of this book

Oracle’s Siebel CRM is market-leading Customer Relationship Management software. Unmatched in functionality and scalability, Siebel enhances a company’s sales performance, improves customer satisfaction, and provides a robust Customer Relationship Management system for an organization.This practical book offers a comprehensive understanding of Siebel CRM. It is your safe vessel for navigating the deep waters of Siebel installation and system management.This book is a complete exercise in installing and managing Oracle’s Siebel CRM for your organization. You will understand the Siebel architecture and install it piece by piece. In easy-to-follow chapters, the book will guide you through the installation of Siebel server, client and third-party reporting software on Microsoft Windows and Linux, covering everything from the planning the process and software download to the installation and configuration tasks.After reading this book, you will feel fully prepared for setting up multiple servers and multi-lingual configurations. This book fosters your general understanding of the intricate features and functionality of Oracle Siebel CRM. In addition, you will learn how to support development environments and how to migrate configuration changes between environments using Application Deployment Manager.Another benefit of this book is that it teaches administrators how to establish system monitoring strategies to identify and avoid performance bottlenecks. When you have finished the book, you will feel prepared to install and manage Oracle’s Siebel CRM in a real-world environment. In addition, you will know some tricks that even seasoned experts will envy.
Table of Contents (25 chapters)
Oracle Siebel CRM 8 Installation and Management
Credits
About the Author
About the Reviewers
Preface
Free Chapter
1
Introducing the Siebel Web Architecture
Index

Installing and configuring Siebel Management Agents


As indicated above, the Siebel Management Agent software must be installed on each machine that hosts a Siebel Server. The process of downloading and extracting the installation images for the Siebel Management Agent is similar to that for every other piece of Siebel software.

The Siebel Management Agent installers are available for every operating system platform on which Siebel Servers are supported. Installing the Siebel Management Agent is also an option during the installation of a Siebel Server. In Chapter 3, we discussed that it is beneficial not to select this option during Siebel Server installation because a separately installed Management Agent can also be uninstalled separately.

The following table guides us through the process of installing and configuring a Siebel Management Agent:

Step

Description

Tasks and Example Values

1

Start the InstallShield Wizard.

Double-click the setup.exe file in the Siebel_Management_Agent folder...