Book Image

Oracle Siebel CRM 8 Installation and Management

By : Alexander Hansal
Book Image

Oracle Siebel CRM 8 Installation and Management

By: Alexander Hansal

Overview of this book

Oracle’s Siebel CRM is market-leading Customer Relationship Management software. Unmatched in functionality and scalability, Siebel enhances a company’s sales performance, improves customer satisfaction, and provides a robust Customer Relationship Management system for an organization.This practical book offers a comprehensive understanding of Siebel CRM. It is your safe vessel for navigating the deep waters of Siebel installation and system management.This book is a complete exercise in installing and managing Oracle’s Siebel CRM for your organization. You will understand the Siebel architecture and install it piece by piece. In easy-to-follow chapters, the book will guide you through the installation of Siebel server, client and third-party reporting software on Microsoft Windows and Linux, covering everything from the planning the process and software download to the installation and configuration tasks.After reading this book, you will feel fully prepared for setting up multiple servers and multi-lingual configurations. This book fosters your general understanding of the intricate features and functionality of Oracle Siebel CRM. In addition, you will learn how to support development environments and how to migrate configuration changes between environments using Application Deployment Manager.Another benefit of this book is that it teaches administrators how to establish system monitoring strategies to identify and avoid performance bottlenecks. When you have finished the book, you will feel prepared to install and manage Oracle’s Siebel CRM in a real-world environment. In addition, you will know some tricks that even seasoned experts will envy.
Table of Contents (25 chapters)
Oracle Siebel CRM 8 Installation and Management
Credits
About the Author
About the Reviewers
Preface
Free Chapter
1
Introducing the Siebel Web Architecture
Index

Overview of Siebel Application Deployment Manager


Siebel Application Deployment Manager (ADM) is a set of tools that assists Siebel CRM project members with the task of migrating configuration changes from one source Siebel enterprise to one or more target Siebel enterprises.

The configuration areas that ADM operates on are the following:

  • Administrative data (Database objects)

  • Repository objects

  • Files on Siebel servers and Siebel Web Server Extensions (SWSE)

In this section, we will discuss details for each of these areas.

Administrative data (Database objects)

Administrative data are entities that are created and modified by administrators by means of administrative screens in the Siebel Web Client. Examples for administrative data are List of Values (LOVs), responsibilities and views, as well as positions and organizations. The following table lists the major administrative data objects supported by ADM as of Siebel CRM version 8.1:

Major Area

Description

ADM Data Type Name

Access Control

...