Book Image

Oracle Siebel CRM 8 Installation and Management

By : Alexander Hansal
Book Image

Oracle Siebel CRM 8 Installation and Management

By: Alexander Hansal

Overview of this book

Oracle’s Siebel CRM is market-leading Customer Relationship Management software. Unmatched in functionality and scalability, Siebel enhances a company’s sales performance, improves customer satisfaction, and provides a robust Customer Relationship Management system for an organization.This practical book offers a comprehensive understanding of Siebel CRM. It is your safe vessel for navigating the deep waters of Siebel installation and system management.This book is a complete exercise in installing and managing Oracle’s Siebel CRM for your organization. You will understand the Siebel architecture and install it piece by piece. In easy-to-follow chapters, the book will guide you through the installation of Siebel server, client and third-party reporting software on Microsoft Windows and Linux, covering everything from the planning the process and software download to the installation and configuration tasks.After reading this book, you will feel fully prepared for setting up multiple servers and multi-lingual configurations. This book fosters your general understanding of the intricate features and functionality of Oracle Siebel CRM. In addition, you will learn how to support development environments and how to migrate configuration changes between environments using Application Deployment Manager.Another benefit of this book is that it teaches administrators how to establish system monitoring strategies to identify and avoid performance bottlenecks. When you have finished the book, you will feel prepared to install and manage Oracle’s Siebel CRM in a real-world environment. In addition, you will know some tricks that even seasoned experts will envy.
Table of Contents (25 chapters)
Oracle Siebel CRM 8 Installation and Management
Credits
About the Author
About the Reviewers
Preface
Free Chapter
1
Introducing the Siebel Web Architecture
Index

Chapter 16. Monitoring Siebel Applications

Complex, enterprise-class applications such as Siebel CRM are based on an interwoven architecture that combines heterogeneous hardware, different network protocols, and software from various vendors.

Often, thousands of end users and dozens of external systems require high-speed access to the system at the same time. Developers modify the configuration in order to meet end user requirements, which adds additional complexity to the overall implementation.

As responsible Siebel administrators, we must be aware of the technical possibilities of monitoring the performance and usage of Siebel CRM applications across the network as well as provide a reliable insight in the case of slow performance. Only by using the tools provided by Oracle correctly, will we be able to respond to possible performance breaches in a proactive manner.

In this chapter, we will elaborate on the following concepts:

  • Server Component Event Logging

  • Siebel Application Response Measurement...