Complex, enterprise-class applications such as Siebel CRM are based on an interwoven architecture that combines heterogeneous hardware, different network protocols, and software from various vendors.
Often, thousands of end users and dozens of external systems require high-speed access to the system at the same time. Developers modify the configuration in order to meet end user requirements, which adds additional complexity to the overall implementation.
As responsible Siebel administrators, we must be aware of the technical possibilities of monitoring the performance and usage of Siebel CRM applications across the network as well as provide a reliable insight in the case of slow performance. Only by using the tools provided by Oracle correctly, will we be able to respond to possible performance breaches in a proactive manner.
In this chapter, we will elaborate on the following concepts:
Server Component Event Logging
Siebel Application Response Measurement...