Book Image

Oracle Siebel CRM 8 Installation and Management

By : Alexander Hansal
Book Image

Oracle Siebel CRM 8 Installation and Management

By: Alexander Hansal

Overview of this book

Oracle’s Siebel CRM is market-leading Customer Relationship Management software. Unmatched in functionality and scalability, Siebel enhances a company’s sales performance, improves customer satisfaction, and provides a robust Customer Relationship Management system for an organization.This practical book offers a comprehensive understanding of Siebel CRM. It is your safe vessel for navigating the deep waters of Siebel installation and system management.This book is a complete exercise in installing and managing Oracle’s Siebel CRM for your organization. You will understand the Siebel architecture and install it piece by piece. In easy-to-follow chapters, the book will guide you through the installation of Siebel server, client and third-party reporting software on Microsoft Windows and Linux, covering everything from the planning the process and software download to the installation and configuration tasks.After reading this book, you will feel fully prepared for setting up multiple servers and multi-lingual configurations. This book fosters your general understanding of the intricate features and functionality of Oracle Siebel CRM. In addition, you will learn how to support development environments and how to migrate configuration changes between environments using Application Deployment Manager.Another benefit of this book is that it teaches administrators how to establish system monitoring strategies to identify and avoid performance bottlenecks. When you have finished the book, you will feel prepared to install and manage Oracle’s Siebel CRM in a real-world environment. In addition, you will know some tricks that even seasoned experts will envy.
Table of Contents (25 chapters)
Oracle Siebel CRM 8 Installation and Management
Credits
About the Author
About the Reviewers
Preface
Free Chapter
1
Introducing the Siebel Web Architecture
Index

Planning the Siebel CRM installation


Implementing Siebel CRM for thousands of users in corporations that do business across the globe is not something a single person would do on a single day. Sometimes, hundreds of technicians, IT architects and business analysts are involved to fulfil the company's requirements. Siebel CRM projects can be costly, lengthy, and sometimes risky expeditions into rough terrain.

In a typical Siebel CRM project, people from various companies—integrators and IT staff of the customer—work together to install and set up the different Siebel environments from first prototyping areas over the development, test, and training environments, to the final production environment.

Siebel and third-party software for these environments are typically installed on multiple server machines and it is not unusual to find a mix of operating systems.

What is expected from us—being the reliable and trustworthy expert that the customer hired to install Siebel CRM on their systems—is...