Book Image

Oracle Siebel CRM 8 Installation and Management

By : Alexander Hansal
Book Image

Oracle Siebel CRM 8 Installation and Management

By: Alexander Hansal

Overview of this book

Oracle’s Siebel CRM is market-leading Customer Relationship Management software. Unmatched in functionality and scalability, Siebel enhances a company’s sales performance, improves customer satisfaction, and provides a robust Customer Relationship Management system for an organization.This practical book offers a comprehensive understanding of Siebel CRM. It is your safe vessel for navigating the deep waters of Siebel installation and system management.This book is a complete exercise in installing and managing Oracle’s Siebel CRM for your organization. You will understand the Siebel architecture and install it piece by piece. In easy-to-follow chapters, the book will guide you through the installation of Siebel server, client and third-party reporting software on Microsoft Windows and Linux, covering everything from the planning the process and software download to the installation and configuration tasks.After reading this book, you will feel fully prepared for setting up multiple servers and multi-lingual configurations. This book fosters your general understanding of the intricate features and functionality of Oracle Siebel CRM. In addition, you will learn how to support development environments and how to migrate configuration changes between environments using Application Deployment Manager.Another benefit of this book is that it teaches administrators how to establish system monitoring strategies to identify and avoid performance bottlenecks. When you have finished the book, you will feel prepared to install and manage Oracle’s Siebel CRM in a real-world environment. In addition, you will know some tricks that even seasoned experts will envy.
Table of Contents (25 chapters)
Oracle Siebel CRM 8 Installation and Management
Credits
About the Author
About the Reviewers
Preface
Free Chapter
1
Introducing the Siebel Web Architecture
Index

Installing the Siebel Database schema and seed data


If we observe the configuration process for the Siebel Gateway Name Server and the Siebel Enterprise correctly, we find that the Siebel Gateway Name Server authenticates each connection attempt using the account management of the RDBMS that hosts the Siebel Database. This is the default setting. Other authentication techniques such as LDAP or Microsoft Active Directory are also supported.

The only unauthenticated Gateway Name Server session is the first connection that we used to register a new Enterprise with the Siebel Gateway Name Server. Any other connection attempt, such as when we want to register the first Siebel Server, needs to be authenticated.

However, the Siebel Database, which is the default medium for authentication, has not yet been configured. So, the next logical step is to engage the Siebel Configuration Wizard and install the Siebel Database schema.

The Siebel Database configuration process differs from the previous processes...