Book Image

Oracle Siebel CRM 8 Installation and Management

By : Alexander Hansal
Book Image

Oracle Siebel CRM 8 Installation and Management

By: Alexander Hansal

Overview of this book

Oracle’s Siebel CRM is market-leading Customer Relationship Management software. Unmatched in functionality and scalability, Siebel enhances a company’s sales performance, improves customer satisfaction, and provides a robust Customer Relationship Management system for an organization.This practical book offers a comprehensive understanding of Siebel CRM. It is your safe vessel for navigating the deep waters of Siebel installation and system management.This book is a complete exercise in installing and managing Oracle’s Siebel CRM for your organization. You will understand the Siebel architecture and install it piece by piece. In easy-to-follow chapters, the book will guide you through the installation of Siebel server, client and third-party reporting software on Microsoft Windows and Linux, covering everything from the planning the process and software download to the installation and configuration tasks.After reading this book, you will feel fully prepared for setting up multiple servers and multi-lingual configurations. This book fosters your general understanding of the intricate features and functionality of Oracle Siebel CRM. In addition, you will learn how to support development environments and how to migrate configuration changes between environments using Application Deployment Manager.Another benefit of this book is that it teaches administrators how to establish system monitoring strategies to identify and avoid performance bottlenecks. When you have finished the book, you will feel prepared to install and manage Oracle’s Siebel CRM in a real-world environment. In addition, you will know some tricks that even seasoned experts will envy.
Table of Contents (25 chapters)
Oracle Siebel CRM 8 Installation and Management
Credits
About the Author
About the Reviewers
Preface
Free Chapter
1
Introducing the Siebel Web Architecture
Index

Installing the Siebel Gateway Name Server


The installation of the Siebel Enterprise Server components on Linux and other UNIX-based operating systems begins with executing the setup[OS] executable in the Siebel_Enterprise_Server folder of the Siebel installation image, where [OS] has to be replaced with a name representing the operating system.

For example, on Linux, the executable is named setuplinux. The following screenshot shows the Siebel_Enterprise_Server folder of the Siebel installation image for Linux:

The file named setuplinux must be executed to run the InstallShield wizard.

Before launching the setup executable, we must ensure that a directory named /var/adm/siebel exists. This directory is used to store files such as vpd.properties, which control the state of the installation.

It is also recommended to administer all installation steps under the same non-root user account.

The following table describes the steps that the InstallShield Wizard executes and provides example values for...