Book Image

Oracle Siebel CRM 8 Installation and Management

By : Alexander Hansal
Book Image

Oracle Siebel CRM 8 Installation and Management

By: Alexander Hansal

Overview of this book

Oracle’s Siebel CRM is market-leading Customer Relationship Management software. Unmatched in functionality and scalability, Siebel enhances a company’s sales performance, improves customer satisfaction, and provides a robust Customer Relationship Management system for an organization.This practical book offers a comprehensive understanding of Siebel CRM. It is your safe vessel for navigating the deep waters of Siebel installation and system management.This book is a complete exercise in installing and managing Oracle’s Siebel CRM for your organization. You will understand the Siebel architecture and install it piece by piece. In easy-to-follow chapters, the book will guide you through the installation of Siebel server, client and third-party reporting software on Microsoft Windows and Linux, covering everything from the planning the process and software download to the installation and configuration tasks.After reading this book, you will feel fully prepared for setting up multiple servers and multi-lingual configurations. This book fosters your general understanding of the intricate features and functionality of Oracle Siebel CRM. In addition, you will learn how to support development environments and how to migrate configuration changes between environments using Application Deployment Manager.Another benefit of this book is that it teaches administrators how to establish system monitoring strategies to identify and avoid performance bottlenecks. When you have finished the book, you will feel prepared to install and manage Oracle’s Siebel CRM in a real-world environment. In addition, you will know some tricks that even seasoned experts will envy.
Table of Contents (25 chapters)
Oracle Siebel CRM 8 Installation and Management
Credits
About the Author
About the Reviewers
Preface
Free Chapter
1
Introducing the Siebel Web Architecture
Index

Configuring the Siebel Web Server Extension


On the machine hosting the web server, we execute the Siebel Configuration Wizard to create the configuration files for the Siebel Web Server Extension (SWSE) and the virtual directories that will later be used to access the Siebel applications. Before we do so, we have to complete some preparation steps for the HTTP server.

Preparing the web server

Before we start the SWSE configuration, we must prepare the HTTP server, which on Linux or UNIX-based operating systems is either based on the Apache web server or the Sun Java System Web Server.

In the following, we outline the preparation steps for the Oracle HTTP Server on Oracle Enterprise Linux. In the httpd.conf file, we make adjustments as follows.

Locate and comment the line AddDefaultCharset ISO-8859-1. This is how the line should look after editing:

#AddDefaultCharset ISO-8859-1

Verify the HTTP port number to match the settings in the SWSE configuration. To do so, locate the Listen and ServerName...