Book Image

Oracle Siebel CRM 8 Installation and Management

By : Alexander Hansal
Book Image

Oracle Siebel CRM 8 Installation and Management

By: Alexander Hansal

Overview of this book

Oracle’s Siebel CRM is market-leading Customer Relationship Management software. Unmatched in functionality and scalability, Siebel enhances a company’s sales performance, improves customer satisfaction, and provides a robust Customer Relationship Management system for an organization.This practical book offers a comprehensive understanding of Siebel CRM. It is your safe vessel for navigating the deep waters of Siebel installation and system management.This book is a complete exercise in installing and managing Oracle’s Siebel CRM for your organization. You will understand the Siebel architecture and install it piece by piece. In easy-to-follow chapters, the book will guide you through the installation of Siebel server, client and third-party reporting software on Microsoft Windows and Linux, covering everything from the planning the process and software download to the installation and configuration tasks.After reading this book, you will feel fully prepared for setting up multiple servers and multi-lingual configurations. This book fosters your general understanding of the intricate features and functionality of Oracle Siebel CRM. In addition, you will learn how to support development environments and how to migrate configuration changes between environments using Application Deployment Manager.Another benefit of this book is that it teaches administrators how to establish system monitoring strategies to identify and avoid performance bottlenecks. When you have finished the book, you will feel prepared to install and manage Oracle’s Siebel CRM in a real-world environment. In addition, you will know some tricks that even seasoned experts will envy.
Table of Contents (25 chapters)
Oracle Siebel CRM 8 Installation and Management
Credits
About the Author
About the Reviewers
Preface
Free Chapter
1
Introducing the Siebel Web Architecture
Index

Verifying the successful Siebel Enterprise Server installation


We are now ready to verify that we have successfully completed the basic installation steps. The verification steps include:

  1. Start the services.

  2. Log on to the Siebel application as the Siebel Administrator.

We will then be able to use the Siebel Web Client to carry out the final tasks in order to deliver a fully operational Siebel CRM environment.

Starting the services

The following services need to be started in the sequence below:

  1. Siebel Gateway Name Server.

  2. Siebel Server.

  3. Web Server.

The Siebel Web Server Extension (SWSE) does not have its own service definition. We can reinitialize the SWSE by restarting the web server.

Starting the Siebel Gateway Name Server on Linux or UNIX

Before we execute any of the scripts provided by Oracle we must execute the siebenv.sh script in order to set the appropriate environment variables. To execute siebenv.sh, we navigate to the root folder of the server such as the Siebel Gateway Name Server's root...