Book Image

Oracle Siebel CRM 8 Installation and Management

By : Alexander Hansal
Book Image

Oracle Siebel CRM 8 Installation and Management

By: Alexander Hansal

Overview of this book

Oracle’s Siebel CRM is market-leading Customer Relationship Management software. Unmatched in functionality and scalability, Siebel enhances a company’s sales performance, improves customer satisfaction, and provides a robust Customer Relationship Management system for an organization.This practical book offers a comprehensive understanding of Siebel CRM. It is your safe vessel for navigating the deep waters of Siebel installation and system management.This book is a complete exercise in installing and managing Oracle’s Siebel CRM for your organization. You will understand the Siebel architecture and install it piece by piece. In easy-to-follow chapters, the book will guide you through the installation of Siebel server, client and third-party reporting software on Microsoft Windows and Linux, covering everything from the planning the process and software download to the installation and configuration tasks.After reading this book, you will feel fully prepared for setting up multiple servers and multi-lingual configurations. This book fosters your general understanding of the intricate features and functionality of Oracle Siebel CRM. In addition, you will learn how to support development environments and how to migrate configuration changes between environments using Application Deployment Manager.Another benefit of this book is that it teaches administrators how to establish system monitoring strategies to identify and avoid performance bottlenecks. When you have finished the book, you will feel prepared to install and manage Oracle’s Siebel CRM in a real-world environment. In addition, you will know some tricks that even seasoned experts will envy.
Table of Contents (25 chapters)
Oracle Siebel CRM 8 Installation and Management
Credits
About the Author
About the Reviewers
Preface
Free Chapter
1
Introducing the Siebel Web Architecture
Index

Understanding servers, components, and parameters


As we learned in previous chapters, a Siebel enterprise is a collection of Siebel servers that share the following characteristics:

  • Their configurations are stored by the same Siebel Gateway Name Server

  • They connect to the same Siebel database and file system

In order to better understand the relationships between the Siebel Servers in an enterprise, their components and parameters, it is best to examine the Enterprise Explorer view in the Administration - Server Configuration screen in the Siebel Web Client.

We can access that view by logging on to the Siebel Web Client using an administrative user account. Then, we navigate to the Site Map, select the Administration - Server Configuration screen and click the hyperlink for the Enterprise Explorer view. The following screenshot shows the partially expanded Siebel Enterprise Explorer tree applet in that view:

We can observe that a Siebel enterprise consists of the following:

  • Servers

  • Component groups...