Book Image

Microsoft Dynamics Sure Step 2010

Book Image

Microsoft Dynamics Sure Step 2010

Overview of this book

Delivering business solutions is more than just product play. Software is often viewed as the enabler; however, the key to success is how the solution is implemented and how the implementations are managed. With this as the background, Microsoft has developed Microsoft Dynamics Sure Step as the full lifecycle methodology for the Dynamics business solutions portfolio. Microsoft Dynamics Sure Step enables you to maximize your Dynamics investments and increase your efficiency to select, sell, deliver, operate and support your business solution.This book details the use of the Microsoft Dynamics Sure Step methodology to enable the full lifecycle of Microsoft Dynamics Sure Step business solutions engagements. Guidance is provided on the due diligence process for the customer that overlaps the solution selling cycle for the service provider, through to the solution implementation phases, encompassing on-going maintenance and upgrades.This book provides detailed coverage of how to use Microsoft Dynamics Sure Step to successfully deliver Dynamics solutions for your business.The book begins by focusing on the aspects of due diligence and solution selling– whether you are the customer or the service provider, you can learn how you work together to select the right solution to meet the organization’s needs.In the ensuing chapters, you will learn how Microsoft Dynamics Sure Step can help improve the overall quality of your Dynamics business solution, including coverage of proactive and post go-live optimization offerings and a thorough explanation of how to upgrade your Dynamics solutions to the latest release of the products.Finally, the book discusses the essence of Microsoft Dynamics Sure Step projects and how to successfully deliver these business solutions, including project and change management disciplines and processes.Additional key topics such as a guide to adopting Microsoft Dynamics Sure Step are also provided if you are looking to develop a consistent process in your organization.
Table of Contents (20 chapters)
Microsoft Dynamics Sure Step 2010
Credits
Foreword
About the Authors
Acknowledgement
Acknowledgement
About the Reviewers
www.PacktPub.com
Preface
Index

The Sure Step Diagnostic phase


The Sure Step Diagnostic phase is the first phase of the Sure Step methodology and constitutes the pre-implementation phase of the methodology. The Diagnostic phase has been architected to achieve dual objectives:

  • To provide a consistent and repeatable process for the seller to accelerate and close their sales cycles

  • To afford a thorough process for the customer to help them select the right solution to meet their needs

Besides these objectives, an additional gain can be achieved from the proper execution of the prescribed steps in the Diagnostic phase. Following the key steps and guidance in this phase ensures that both parties arrive at a common understanding of the business needs and the envisioned solution to meet them, thereby setting the stage for a quality delivery of the envisioned solution.

The Sure Step Diagnostic phase flow comprises Activities and Decision Accelerator Offerings. In Sure Step, an Activity is a specific action or step in the flow. An...