Business Services constitute the majority of Siebel CRM functionality. In this chapter, we learned how business services, their methods, and the property set memory structures work.

By using preconfigured business services, we can leverage existing functionality without the need to implement custom code. We can use the business service simulator to acquaint ourselves with the preconfigured functionality

Business service methods can be invoked in various ways, of which workflow process steps and runtime events are the most common. In this chapter, we learned how to invoke a business service method from a runtime event.

In the next chapter, we will learn how to use integration objects to support integration interfaces.