Book Image

Oracle Siebel CRM 8 Developer's Handbook

By : Alexander Hansal
Book Image

Oracle Siebel CRM 8 Developer's Handbook

By: Alexander Hansal

Overview of this book

Table of Contents (33 chapters)
Oracle Siebel CRM 8 Developer's Handbook
Credits
About the Author
About the Reviewer
www.PacktPub.com
Preface

Advanced workflow techniques


On several occasions, the ambitious workflow developer will reach a point where the functionality of standard workflow steps such as Siebel Operation is not sufficient to implement the requirements.

Engineers at Siebel Systems and Oracle have developed more than 1,300 workflow processes and created the following business services to assist during the workflow development cycle:

  • Workflow Utilities

  • SIA BC Utility Service

  • PRM ANI Utility Service

In addition, we can use one of the following EAI transport business services to easily write data to files for debugging purposes.

  • EAI XML Write to File

  • EAI File Transport

In the following section, we will briefly introduce the methods of these business services and provide examples for their usage.

Workflow utilities

The Workflow Utilities business service has one public and four hidden methods. Because the public Echo method is the only one that is used in the preconfigured workflow processes, it is the only method to be discussed...