Book Image

Microsoft Dynamics CRM 2011 New Features

By : Jim Wang, Darren Liu
Book Image

Microsoft Dynamics CRM 2011 New Features

By: Jim Wang, Darren Liu

Overview of this book

Microsoft Dynamics CRM 2011 offers exciting new features that enable you to build and maintain a robust customer relationship management system in your organisation.This book is your one stop resource to get to grips with all the new features of Dynamics CRM 2011. To make learning fun and engaging, we will build an Airline Compensation Management (ACM) system using Dynamics CRM 2011.The book starts by setting up the development environment for Microsoft Dynamics CRM 2011. We will then build a structural architecture for the ACM system and configure it in Dynamics CRM 2011. While doing this, we will learn about the new customization features offered by Dynamics CRM 2011.We will then move on to Data Importing and will cover the Import Data Wizard tool, as well as the Import file/data web service which provides additional capabilities that are not available in the Import Data Wizard.We will use client-side programming to perform data validation, automation, and process enhancement and learn powerful event driven server-side programming methods: Plug-Ins and Processes (Formerly Workflows).The book then steers you towards SharePoint integration, Charts and Dashboards, Customizing the Ribbon and Sitemap, and extending Dynamics CRM 2011 in the cloud. Finally we will package the ACM solution and learn how to deploy it.
Table of Contents (18 chapters)
Microsoft Dynamics CRM 2011 New Features
Credits
About the Authors
Acknowledgement
About the Reviewers
www.PacktPub.com
Preface
Index

Workstation requirements


You do need a powerful workstation in order to run the virtualized environment smoothly. The recommended configuration is as follows:

  • Processor: Intel Core Duo CPU

  • Memory: At least 4 GB RAM; recommended 8GB RAM

  • Hard disk: At least 40 GB or more of available hard disk space

  • Internet Access: Wireless and/or Cable adaptor

  • Operating System: 64-bit Windows Server 2008 R2 or Windows 7

In addition to the system requirements for Windows Server 2008 R2 as described in the release notes, a 64-bit system with hardware-assisted virtualization enabled and data execution prevention (DEP) is required. It is also recommended to ensure that you have a clean install of x64 edition of Windows Server 2008 R2 to be able to use the Hyper-V technology.

Note

A VHD file can be used in both VirtualBox and Hyper-V.