Book Image

Microsoft Dynamics CRM 2011 New Features

By : Jim Wang, Darren Liu
Book Image

Microsoft Dynamics CRM 2011 New Features

By: Jim Wang, Darren Liu

Overview of this book

Microsoft Dynamics CRM 2011 offers exciting new features that enable you to build and maintain a robust customer relationship management system in your organisation.This book is your one stop resource to get to grips with all the new features of Dynamics CRM 2011. To make learning fun and engaging, we will build an Airline Compensation Management (ACM) system using Dynamics CRM 2011.The book starts by setting up the development environment for Microsoft Dynamics CRM 2011. We will then build a structural architecture for the ACM system and configure it in Dynamics CRM 2011. While doing this, we will learn about the new customization features offered by Dynamics CRM 2011.We will then move on to Data Importing and will cover the Import Data Wizard tool, as well as the Import file/data web service which provides additional capabilities that are not available in the Import Data Wizard.We will use client-side programming to perform data validation, automation, and process enhancement and learn powerful event driven server-side programming methods: Plug-Ins and Processes (Formerly Workflows).The book then steers you towards SharePoint integration, Charts and Dashboards, Customizing the Ribbon and Sitemap, and extending Dynamics CRM 2011 in the cloud. Finally we will package the ACM solution and learn how to deploy it.
Table of Contents (18 chapters)
Microsoft Dynamics CRM 2011 New Features
Credits
About the Authors
Acknowledgement
About the Reviewers
www.PacktPub.com
Preface
Index

SharePoint Integration


The out-of-the-box integration is not a functional, fully-bonding implementation, instead it is a "link" between CRM and SharePoint that doesn't have the deep integration of the two products. That is, because they are two different applications, the CRM users must have the appropriate privileges on SharePoint before they can access the SharePoint documents from CRM. These privileges are set up on the SharePoint side, and not through CRM. The CRM Outlook client doesn't provide document integration with SharePoint when it's in the Offline mode.

Nevertheless, the SharePoint integration still enhances the document management ability in Microsoft Dynamics CRM. The following diagram shows how it works:

Document Management Settings

To enable the SharePoint integrated document management feature in CRM, open the Microsoft Dynamics CRM homepage, and go to Settings | Document Management | Document Management Settings.

In our ACM system, we want to enable the document management...